1 out of 5
| Trustworthy | |
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| Customer Service | |
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| Recommend | |
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Our home had a new Bryant system installed on September 27th, 2019 for the amount of $4,449.21. The work was completed as contracted and the unit performed well.
The following issues took place over a short period of time:
June 18th, 2021 - Low voltage short repair $153 plus $89 dispatch fee.
April 24th, 2022 - Installed new thermostat (warranty Honeywell pro 8K) $251 plus $89 dispatch fee.
May 5th, 2022 - Bad capacitor (warranty DPFEC) replaced $152 plus $89 dispatch fee.
March 18th, 2023 - low voltage short, diagnostics, replaced contactor, replaced thermostat $415 and dispatch fee was waved due to technician rescheduling from 17th appointment.
(This is a total of almost $1,000 not including the dispatch fees, 25% of the total cost of the unit on repairs on a 3.5 year old system.)
My wife and I are confused about the quality of the equipment we have installed. Our prior unit lasted for almost 20 years with only a few minor issues. When it eventually needed replacing it was mostly component efficiency and price of upkeep that prompted us to purchase the new heat pump and air handler from you. The individual component failure and wiring issues causing low voltage shorts are outside of the expected parameters of the equipment. The average home ac unit capacitor and thermostat have a performance expectancy of 10-20 years when installed new.
Several attempts to discuss our situation with them went unanswered. We simply received the run around routine.